Billing and Payments

Billing Agency Contact

The City of Middleton EMS utilizes a third-party billing company based in Illinois. If you have any questions about your bill, insurance payment for service, or would like a copy of your patient care report, please contact:

EMS MC
PO BOX 547
Wheeling, IL 60090-0547
Phone: 1-866-827-8469

To make an online payment, go to:  - https://emsecurepay.emsbilling.com/

To add insurance information, go to:  https://emsecurepay.emsbilling.com/insurance

To supply a patient signature, go to:  https://emsecurepay.emsbilling.com/sign

Attorney Requests:  https://emsmc.com/attorney-requests/ 

Patient Records

Each patient evaluated or treated by the City of Middleton EMS requires a pre-hospital patient care report to be completed by the crew member(s) rendering care. The patient care report is completed electronically and is stored securely for future access if needed. It contains information about the call location, date/time, and other pertinent data, the patient's demographics, medical history, details regarding the patient's condition, assessment of the patient, and any treatments or interventions performed by EMS before arrival at the hospital.

Medical records are maintained for at least 6 or 3 years past the patient's 18th birthday if the patient is a minor when treated.

Records Request Procedure

All requests for patient care or billing records should be directed to EMS MC via phone at 866-827-8469.

In compliance with the HIPAA Privacy Act, the information contained within the patient care report may only be shared with those providing treatment, for payment purposes (insurance reimbursement, etc.), and health care operations.