Billing and Payments

Billing Agency Contact

The City of Middleton EMS utilizes a third-party billing company that is based out of Illinois. If you have any questions about your bill, insurance payment for service, or would like a copy of your patient care report, please contact:

Andres Medical Billing, Ltd.
3223 N Wilke Road
Arlington Heights, IL 60004
Phone: 1-800-244-2345
Fax: 1-800-329-5274

To make an online payment go to  - https://usapayx.com/insupdate

To add insurance information or Medicare signature go to  - https://www.insupdate.com/

Patient Records

Each patient that is evaluated or treated by the City of Middleton EMS requires a pre-hospital patient care report to be completed by the crew member(s) rendering care. The patient care report is completed electronically and is stored securely for future access if needed. It contains information about the call location, date/time, and other pertinent data, the patient's demographics, medical history, details regarding the patient's condition, assessment of the patient, as well as any treatments or interventions performed by EMS prior to arrival at the hospital.

Medical records are maintained for a minimum of 6 years or 3 years past the patient's 18th birthday if the patient is a minor when treated.

Records Request Procedure

All requests for patient care records or billing records should be directed to Andres Medical Billing via phone at 800-244-2345 or fax at 800-329-5274.

In compliance with the HIPAA Privacy Act, the information contained within the patient care report may only be shared with those providing treatment, for payment purposes (insurance reimbursement, etc.), and for health care operations.