📢 Important Utility Billing Update 📢

We want to update you regarding stormwater utility billing. Recently, we identified an issue affecting stormwater charges for some of our customers.

Here’s what you need to know:

• Approximately 400 customers, specifically those in homes designated as "condominiums," were affected by incorrect charges.
• The billing errors have been corrected.
• Updated balances are now available for review through Xpress Bill Pay by logging into your account.
• We are working with our software provider to send written notices to impacted customers immediately.

We apologize for any confusion or inconvenience this may have caused and appreciate your understanding as we work to ensure accurate billing for all residents.

We apologize for the inconvenience and appreciate your patience as we resolve this issue. Updates will be shared here as soon as they are available. 

If you have questions, please contact our Utility Billing Department at utility@cityofmiddleton.us or 608-821-8373.